This privacy policy sets out how Triple Point Heat Networks Investment Management (“TP Heat Networks”, “we” and/or “us”) collect, use and protect any information that you submit when using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

For the avoidance of doubt, TP Heat Networks Investment Management includes the following organisations:

  • Department for Business, Energy & Industrial Strategy (BEIS) located at 1 Victoria St, Westminster, London SW1E 5ND
  • Triple Point Investment Management LLP – company number OC321250 located at 1 King William St, London EC4N 7AF
  • AECOM Ltd – company number 1846493 located at Aldgate Tower, 2 Leman Street, London E1 8FA
  • Amberside Advisors Ltd – company number 6078852 located at Clubfinance House, 64-66 Queensway, Hemel Hempstead, Hertfordshire, HP2 5HA
  • BDO LLP – company number OC305127 located at 55 Baker Street, London, W1U 7EU
  • Ecuity Ltd – company number OC373224 located at Radcliffe House, Blenheim Court, Solihull B91 2AA
  • Gemserv Ltd – company number 4419878 located at 8 Fenchurch Place, London EC3M 4AJ
  • Lux Nova Partners LLP – company number 5510349 located at The Stanley Building, 7 Pancras Square, Kings Cross, London N1C 4AG

We keep this privacy policy under regular review to make sure it is up to date and accurate. We may change it at any time and will inform you if any important changes take place.

This policy is effective from 5th April 2019.

  1. Which data do we collect?

When you submit a contact form or visit our website, we may collect the following personal information about you:

  • Your name;
  • Company name;
  • Email address;
  • Reasons for interest in the Heat Networks Investment Project (‘HNIP’);
  • Website browsing information, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website (such as smart phones, laptops or desktops), as well as information about how you use our website.

We will not process any special categories of personal data.

  1. How do we use your data?

 We will use this information for the following reasons:

  • To send you news and updates about HNIP;
  • To invite you to our events;
  • To administer and protect our website; and
  • To deliver relevant website content to you by using data analytics helping to improve our website, products/services, customer relationships and experiences.

We will only use your personal information for the purposes for which we have collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for a new purpose, we will notify you.

We will only use your personal data when the law allows us to. In particular, we will:

  • Seek for your consent to deliver news and updates about HNIP and invite you to attend our events. Within our emails you will be given instructions explaining how to withdraw your consent or to opt-out from our mailing list at any time.
  • Rely on our legitimate interest when processing and analysing our website browsing information.

We will not use your personal data in any automated decision making (making a decision solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

  1. Cookies

Cookies are small files saved to your device that track, save and store information about your interactions and usage of our website. Cookies allow us to store your preferences to correctly present content, options or functions throughout your browsing session. They also enable us to see information like how many people use our website and what pages they tend to visit.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. If you would like more information about cookies, including how to prevent them, please visit www.aboutcookies.org, or www.allaboutcookies.org.

Within our website we utilise the following cookies:

Name Description
Session hash (PHPSESSID) Used to authenticate users on the website
Expires at the end of the session
Google Analytics (_ga)

Used to understand how users navigate through our website, the service is provided by Google
Expires in two years

Google Analytics (_gat)

Used to understand how users navigate through our website, the service is provided by Google
Expires in ten minutes

wp-settings-1, wp-settings-time-1

These cookies are required by our website software and store no personal information
Expires in one year

cookieconsent_dismissed

Used to check if you have accepted that our site uses cookies and prevents the cookie notification form reappearing if it was accepted
Expires in one year

We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.

  1. When will we share your data? 

We require our third-party service providers to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will not transfer the personal information we collect about you to the service providers located outside the EU and EEA, unless they ensure that your personal information receives an adequate level of protection. We will take steps to ensure your privacy rights are protected and your personal information is treated in a way that is consistent with and which respects Data Protection Legislation, by putting in place appropriate measures, including requiring appropriate security measures.

  1. Security 

We are committed to ensuring that your information is secure. In order to prevent your personal data being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

  1. How long do we retain your personal information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

  1. Controlling your personal information 

It is important that the personal information we hold about you is accurate and current. If you believe that any information we are holding on you is incorrect or incomplete, please write to TP Heat Networks Investment Management, care of Gemserv Ltd, 8 Fenchurch Place, London, EC3M 4AJ or email to enquiries@tp-heatnetworks.org as soon as possible.

In accordance to the Data Protection Legislation, under certain circumstances, you have the following rights:

  • Request access to your personal information. This enables you to find out whether we process any of your personal data and to receive a copy it.
  • Request correction or completion of the personal information that we hold about you.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object if you wish to opt-out from our mailing list.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

You will not have to pay a fee to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive or we may refuse to comply with the request.

If you wish to exercise any of your rights, please write to us to TP Heat Networks Investment Management, care of Gemserv Ltd, 8 Fenchurch Place, London, EC3M 4AJ or email to enquiries@tp-heatnetworks.org.

If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator.

The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone number: 0303 123 1113 or 01625 545 745

Email: casework@ico.org.uk

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.

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